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	Your search found 56 books Now viewing Books 1 - 25 In stock items ship IMMEDIATELY. Other titles usually ship within 2-3 days.

American Diabetes Association Guide to Healthy Restaurant Eating, 3rd Ed.

ADA

2006

American Diabetes Association - MCGRAW

ISBN: 1580402461

PGS: 500

List: 17.95 YOUR PRICE: 17.05

Best designed wellness hotels: India, Far East, Australia, South Pacific, 2nd Ed.

Kunz, Martin N.

2004

avedition - SV

ISBN: 3899860403

PGS: 168

List: 35.00 YOUR PRICE: 33.25

Building Type Basics for Hospitality Facilities

Brian McDonough (Hanscomb, Inc.); John H

2001

Preface (Stephen A. Kliment). Acknowledgments. Chapter 1: Perspective (Brian McDonough, Hanscomb, Inc.). Introduction. How a Hotel Functions. Hotel Development Process. Hotel Categories. Project Team. Design Concerns. Project Phases. Preconstruction Phases. Construction Phases. Postcontruction and Preopening Phases. Chapter 2: Luxury Hotels (John C. Hill, Robert C. Glazier, Douglas Atmore, Peter T. Mason, Catherine A. Clover, Hill Glazier Architects; Hani Motran, Rybka, Smith, & Ginsler). Introduction. Types of Luxury Hotels. Program Considerations. Design Considerations. Conclusion. Chapter 3: Resort Hotels (John C. Hill, Robert C. Glazier, Douglas Atmore, Peter T. Mason, Christina Zimmerli, Hill Glazier Architects). Introduction. Types of Resort Hotel. Program Considerations. Site Considerations. Design Considerations. Technical Considerations. Conclusion. Chapter 4: Conference Centers (John C. Hill, Robert C. Glazier, Douglas Atmore, Peter T. Mason, Hill Glazier Architects). Introduction. Types of Convention or Conference Hotels. Program Considerations. Site Considerations. Design Considerations. Conclusion. Chapter 5: Limited-Service Hotels (Winford (Buck) Lindsay, Lindsay Pope Brayfield & Associates). Introduction. Programming. Building Planning. Site Planning. Building Concepts. Building Skin. Structural System. Mechanical Systems. Electrical Systems. Special Systems. Americans with Disabilities Act (ADA). Chapter 6: Casinos (Thomas Sykes, with Roger Gros, SOSH Architects). History. Types of Casinos. Jurisdictional Oversight. Market and Brand. Master Plan. The Games People Play. Floor Layout. Casino Support. Utility Support Systems. Prototype Casino Layout. Appendix: Principal Planning and Design Characteristics of Hospitality Facilities. Bibliography. Index.

Wiley

ISBN: 0471369446

PGS: N/A

List: 75.00 YOUR PRICE: 71.25

Cases in Hospitality Management: A Critical Incident Approach, 2nd Edition

Timothy R. Hinkin (Cornell Univ. )

2005

Preface.@pIntroduction.@pPART 1. ETHICS.@pCase 1. Sunspot Resorts.@pCase 2. The Hawaiian Village.@pCase 3. A Dog-Eat-Dog World.@pCase 4. Seaside Plantations.@pCase 5. The Decision to Serve.@pPART 2. TRAINING AND DEVELOPMENT.@pCase 6. The Promotion Decision.@pCase 7. The Swimming Pool.@pCase 8. Spas International.@pCase 9. The Apprentice Chef.@pCase 10. Bongo's.@pPART 3. REWARD SYSTEMS.@pCase 11. The University Conference Center.@pCase 12. The New Sales Manager.@pCase 13. The Incentive System.@pCase 14. The River Walk Café.@pCase 15. The Cedars.@pPART 4. COMMUNICATION.@pCase 16. The Shared Suite.@pCase 17. Leaving From Rome.@pCase 18. Room Service, Please.@pCase 19. The Wounded Bird.@pCase 20. The Three Hour Brunch.@pPART 5. POLICIES.@pCase 21. The Service Guarantee.@pCase 22. The Parking Lot.@pCase 23. Bank of USA.@pCase 24. The Minibar Charge.@pCase 25. 100% Occupancy.@pPART 6. GROUP DYNAMICS.@pCase 26. The Reinstatement.@pCase 27. The Job Opening.@pCase 28. The Suarro Inn.@pCase 29. Burrito Sisters.@pCase 30. The Department Meeting.@pPART 7. TECHNOLOGY.@pCase 31. The Amateur Travel Agent.@pCase 32. The Concierge's Computer.@pCase 33. Direct Deposit.@pCase 34. The Wireless Internet.@pCase 35. Casino CRM.@pPART 8. PROCESS ANALYSIS.@pCase 36. The Broadbeach.@pCase 37. The Tarragassett Inn.@pCase 38. The Tour Voucher.@pCase 39. The Headwaiter.@pCase 40. The Mystery Shopper.@pPART 9. SERVICE EXEMPLARS.@pCase 41. The CD Player.@pCase 42. Special Needs.@pCase 43. First Class Upgrade.@pCase 44. The Spanish Homework.@pCase 45. The Antler Hotel.@pPART 10. SERVICE RECOVERY.@pCase 46. The Stolen Sunglasses.@pCase 47. The ICO Conference.@pCase 48. The Airline's Response.@pCase 49. It Stinks.@pCase 50. Rob Jones.

Wiley

ISBN: 047168693X

PGS: N/A

List: 45.00 YOUR PRICE: 42.75

Complete Guide to Healthy Restaurant Eating, 1st Ed.

Not Listed

2006

American Diabetes Association - MCGRAW

ISBN: 1580402305

PGS: N/A

List: 9.95 YOUR PRICE: 9.45

Conversational Spanish for Hospitality Managers and Supervisors: Basic Language Skills for Daily Operations

Matt A. Casado (Northern Arizona Univ.)

1995

Pronunciation. Essential Grammar. Common Expressions. At the Personnel Office. The Housekeeping Department. The Engineering Department. The Restaurant. The Kitchen. The Employee Handbook (Sample).

Wiley

ISBN: 0471059595

PGS: N/A

List: 70.00 YOUR PRICE: 66.50

Conversational Spanish Grammar for the Hospitality Classroom

Not Listed

2006

Wiley

ISBN: 0471730092

PGS: 256

List: 45.00 YOUR PRICE: 42.75

Cost Control for the Hospitality Industry, 2nd Edition

Michael M. Coltman

1989

Costs and Decision Making. Cost Control by Budgeting. Purchasing and Inventory Cost Control. Food Purchasing, Receiving, and Inventory Control. The Food Cost Percent. Evaluating Food Cost Results. Beverage Purchasing, Receiving, and Storeroom Control. Beverage Cost Control: The Bar. Labor Cost Control: Employee Policies. Measurement of Labor Cost. Labor Cost Standards. Control of Other Direct and Indirect Costs. Information Systems and Control. Computers and Cost Control. Index.

Wiley

ISBN: 0471288594

PGS: N/A

List: 90.00 YOUR PRICE: 85.50

Dimensions of the Hospitality Industry, 3rd Edition

Paul R. Dittmer

2001

Preface. Acknowledgments. PART I: INTRODUCTION. Dimensions of the Hospitality Industry: A Career Overview. PART II: FOUNDATIONS. Hospitality Foundations: Early Development of the Hospitality Industry. The Hospitality Industry in the United States: The Twentieth Century. PART III: FOOD AND BEVERAGE PERSPECTIVES. Dimensions of Food and Beverage. Food and Beverage Facilities. Food and Beverage Operations. PART IV: LODGING PERSPECTIVES. Dimensions of Lodging. Lodging Facilities. Lodging Operations. PART V: HOSPITALITY MANAGEMENT PERSPECTIVES. Hospitality Operations Management. PART VI: TRAVEL AND TOURISM PERSPECTIVES. Dimensions of Travel and Tourism. Travel Services. Recreation, Entertainment, and Other Tourism Attractions. PART VII: FUTURE PERSPECTIVES. Hospitality and Tourism Tomorrow: An Issues Overview. Glossary. Index.

Wiley

ISBN: 0471384798

PGS: N/A

List: 90.00 YOUR PRICE: 85.50

Employment Relations in the Hospitality and Tourism Industries, 1st Ed.

LUCAS, ROSEMARY

2004

Routledge - TAYLOR

ISBN: 0415297117

PGS: N/A

List: 205.00 YOUR PRICE: 194.75

Employment Relations in the Hospitality and Tourism Industries, 1st Ed.

LUCAS, ROSEMARY

2004

Routledge - TAYLOR & FRANCIS

ISBN: 0415297125

PGS: N/A

List: 64.95 YOUR PRICE: 61.70

Glencoe Marketing Series: Hospitality & Tourism, Student Edition, 1st Ed.

MCCALLA ETAL06

2006

Glencoe/McGraw-Hill

ISBN: 0078682967

PGS: N/A

List: 58.86 YOUR PRICE: 55.92

Hospitality Design for the Graying Generation: Meeting the Needs of a Growing Market

Alfred H. Baucom

1996

THE MARKET. Universal Design. The Boom Generation. Aging Myths. THE ISSUES. Mobility: Dexterity, Strength, and Tactile Senses. Hearing and Acoustics. Vision. Color and Light. Color Systems. Illumination. THE PLACE. Hospitality Industry. Hospitality Accommodations. The Lobby. Restaurants and Lounges. Primary Circulation. Public Restrooms. Guestrooms. Conclusion. REFERENCE. Designer's Punchlist. Appendix. Bibliography. Index.

Wiley

ISBN: 0471137898

PGS: N/A

List: 125.00 YOUR PRICE: 118.75

Hospitality Financial Management

Not Listed

2006

Wiley

ISBN: 0471692166

PGS: 384

List: 83.50 YOUR PRICE: 79.33

Hospitality Strategic Management: Concepts and Cases

Jeffrey S. Harrison ( ); Cathy A. E

2004

Preface. About the Authors. Chapter 1. Strategic Management. Chapter 2. The Environment and External Stakeholders. Chapter 3. Organizational Resources and Competitive Advantage. Chapter 4. Strategic Direction. Chapter 5. Strategy Formulation at the Business-Unit Level. Chapter 6. Corporate-Level Strategy and Restructuring. Chapter 7. Strategy Implementation through Interorganizational Relationships and Management of Functional Resources. Chapter 8. Strategy Implementation through Organizational Design and Control. Chapter 9. Strategies for Entrepreneurship and Innovation. Chapter 10: Global Strategic Management and the Future. Case. Case Note: Learning Through Case Analysis. Case 1. Six Continents: Demerging for a Better Future? Case 2. Starbucks' Entry Into China. Case 3. Fairmont Hotels & Resorts. Case 4. Living a Vision at Hillerman Hotels. Case 5. Can Continental Airlines Continue to Work Hard, Fly Right, and Fund the Future? Case 6. Four Seasons' Approach: The "Golden Rule" and a Global Strategy. Case 7. Multibranding at Yum! Brands Inc.: Thinking Outside the Bun. Glossary. Index.

Wiley

ISBN: 0471478539

PGS: N/A

List: 104.00 YOUR PRICE: 98.80

Hospitality World!: An Introduction

Harold E. Lane (Emeritus, Boston Univ.);

1996

OVERVIEW. Hospitality's History: Then and Now. The Big Picture. The Hospitality Business is a Service Business. An International Perspective. Tourism Visited. PLACES TO STAY. Lodging: More Than Hotels. How Things Work: Lodging Operations. PLACES TO EAT. Foodservice: More Than Restaurants. How Things Work: Foodservice Operations. MANAGEMENT TOOLS. A Human Resources Tool Box. A Hospitality Marketer's Tool Box. A Management Information Systems Tool Box. An Accounting Tool Box. STRUCTURAL ELEMENTS OF THE HOSPITALITY INDUSTRY. So You Want to Own a Hotel? So You Want to Own a Restaurant? ISSUES AND TRENDS. Business Ethics. Strategic Thinking: Looking Toward the Twenty-First Century. FOR STUDENT ONLY. Taking Your Place in the World of Hospitality. The World of Disney Mini Cases. Index.

Wiley

ISBN: 0471289892

PGS: N/A

List: 90.00 YOUR PRICE: 85.50

Hotel and Lodging Management: An Introduction, 2nd Edition

Alan T. Stutts (President, Brown College

2005

Preface. Introduction. Chapter 1: Growth and Development of the Lodging Industry. Chapter 2: Organizational Structure. Chapter 3: The Front Office. Chapter 4: Housekeeping. Chapter 5: The Marketing and Sales Department. Chapter 6: Human Resource Management. Chapter 7: Hotel Food and Beverage. Chapter 8: Loss Prevention and Security. Chapter 9: The General Manager. Chapter 10: Yield Management. Chapter 11: Management Contracts and Franchise Agreements. Chapter 12: Time-Share and Vacation Ownership. Chapter 13: Resorts, Themed Lodging, and Special Lodging Environments. Glossary. Index.

Wiley

ISBN: 0471474479

PGS: N/A

List: 90.00 YOUR PRICE: 85.50

Hotel California: The True-life Adventures of Crosby, Stills, Nash, Young, Mitchell, Taylor, Browne, Ronstadt, Geffen, the Eagles, a

Not Listed

2006

Wiley

ISBN: 0471732737

PGS: 336

List: 25.95 YOUR PRICE: 24.65

Hotel Convention Sales, Services and Operations

Not Listed

2007

This text provides a comprehensive look at the fast growing meetings and convention market segment. A useful "how- to" guide, it takes students through all aspects of selling and servicing a convention at a hotel or other group meeting facility.

In addition, it profiles the customer for meetings and conventions, the planners in charge of site selection, and facilities they commonly use. Also includes "Industry Insiders" planning tips and case studies direct from professionals in Convention Services departments.

* Focuses on marketing and sales of convention planning
* Designed to fit the requirements of a semester schedule
* Extensive instructor's and student resource materials provided

Butterworth-Heinemann - ELSEVIER

ISBN: 0750679026

PGS: 352

List: 54.95 YOUR PRICE: 52.20

Hotel Front Office Management, 4th Edition

James A. Bardi (The Pennsylvania State U

2005

Featuring many updates on the role of the front office in a lodging operation, Hotel Front Office Management, Fourth Edition provides readers with the tools they need to be understand and successfully execute the duties of a front office manager.

Wiley

ISBN: 0471687103

PGS: N/A

List: 83.50 YOUR PRICE: 79.33

Hotel Front Office Simulation Workbook with CD-ROM

Sheryl F. Kline (Purdue Univ., West Lafa

2002

Introduction. Getting Started. Reservations. Registration. Posting and Folio Management. Guest Services. Night Audit.

Wiley

ISBN: 0471203319

PGS: N/A

List: 58.00 YOUR PRICE: 55.10

Hotel Management and Operations, 4th Edition

Denney G. Rutherford; Michael J. O'Fallo

2005

Contributors.@pAcknowledgments.@p1. OVERVIEW.@p1.1 Introduction.@p1.2 The Hotel Development Process (John Dew).@p1.3 How Well Does the Branded Distribution Company Allow Independent Hotels to Compete with the Chains (Peter Cass)?@p1.4 The Art and Science of Opening a Hotel (Tom Dupar).@p1.5 On-line Pricing: An Analysis of Hotel-company Practices (Peter O'Connor).@p1.6 Customer Relationship Management-A Driver for Change in the Structure of the U.S. Lodging Industry (Gabriele Piccoli, Peter O'Connor, Claudio Capaccioli and Roy Alvarez)@p1.7 Spas and the Lodging Industry (Peter C. Anderson).@pSuggested Readings.@pSource Notes.@p2. ORGANIZATION.@p2.1 Introduction.@p2.2 Organizational Design (Eddystone C. Nebel).@p2.3 As I See It: Hotel Organization Structure (Mark Conklin).@pReferences.@pSuggested Readings.@pSource Notes.@p3. GENERAL MANAGERS: A VIEW AT THE TOP.@p3.1 Introduction.@p3.2 A Conceptual Framework of the Hotel General Manager's Job (Eddystone C. Nebel, and Ajay Ghei).@p3.3 Grooming Future Hospitality Leaders: A Competencies Model (Beth G. Chung-Herrera, Cathy A. Enz and Melenie J. Lankau).@p3.4 As I See It: What I Do (Emilio Fabico).@p3.5 A Day in the Life of a Hilton Hotel General Manager (Robert O. Balmer).@p3.6 A Day in the General Manager's Life (Bob Peckenpaugh).@p3.7 Mini Case: Sunset Hotels & Suites.@pReferences.@pSuggested Readings.@pSource Notes.@p4. OPERATIONS: ROOMS.@p4.1 Introduction.@p4.2 The Electrifying Job of the Front Office Manager (James A. Bardi).@p4.3 A Day in the Life of the Front Office Manager (Garry Dickover).@p4.4 Yield Management: Choosing the Most Profitable Reservations (William J. Quain and Stephen M. LeBruto).@p4.5 Concierge (cone-see-air-j) (Mario Arnaldo).@p4.6 As I See It: Management of the Front Office (Oliver Meinzer).@p4.7 Mini Case: The New FOM.@p4.8 To Change or Not To Change: A Case Study at the Front Desk (Nancy Swanger).@pReferences.@pSuggested Readings.@pSource Notes.@p5. OPERATIONS: HOUSEKEEPING, ENGINEERING, AND SECURITY.@p5.1 Introduction.@p5.2 A Day in the Life of a Director of Rooms (Kurt Englund).@p5.3 Housekeeping Organizations: Their History, Purpose, Structures, and Personnel (Thomas Jones).@p5.4 On Being an Executive Housekeeper (John Lagazo).@p5.5 The Hotel Engineering Function: Organization, People, and Issues in the Modern Era (Denney G. Rutherford).@p5.6 The Engineering Department and Financial Information (Agnes Lee DeFranco and Susan B. Sheridan).@p5.7 The Legal Environment of Lodging Operations (Melissa Dallas).@p5.8 Asphalt Jungle (Je'anna Abbott and Gil Fried).@p5.9 Workplace Violence in Hotels (Mark Beattie and Jacinta Gau).@p5.10 Case Study: Housekeeping, Engineering and Security.@pReferences.@pSuggested Readings.@pSource Notes.@p6. FOOD AND BEVERAGE DIVISION.@p6.1 Introduction.@p6.2 Managing Food and Beverage Operations in Lodging Organizations (Robert H. Bosselman).@p6.3 As I See It: Hotel Director of Food and Beverage (Dominic Provenzano).@p6.4 Best Practices in Food and Beverage Management (Judy A. Siguaw and Cathy A. Enz).@p6.5 Strategic Alliances Between Hotels and Restaurants (Robert W. Strate and Clinton L. Rappole).@p6.6 Contemporary Hotel Catering (Patti J. Shock and John Stefanelli).@p6.7 A Day in the Life of an Executive Director of Catering Sales and Convention Services (Rich Benninger).@p6.8 The Organization and Management of Hotel Beverage Operations (Valentino Luciani).@p6.9 Case Study: Crisis in the Food Court (Nancy Swanger).@p6.10 Case Study: Outside the Box in the Food and Beverage Division.@pReferences.@pSuggested Readings.@pSource Notes.@p7. MARKETING AND ASSOCIATED ACTIVITIES.@p7.1 Introduction.@p7.2 Building Market Leadership: Marketing as Process (Fletch Waller).@p7.3 Consumer Decision Rules and Implications for Hotel Choice (Bianca Grohmann and Eric Spangenberg).@p7.4 Hotel Pricing (Marta Sinclair and Carl R. Sinclair).@p7.5 A Day in the Life of a Regional Revenue Manager (Paul Chappelle).@p7.6 Hotel Sales Organization and Operations (Margaret Shaw and Susan V. Morris).@pReferences.@pSuggested Readings.@pSource Notes.@p8. FINANCIAL CONTROL AND INFORMATION MANAGEMENT.@p8.1 Introduction.@p8.2 The LodgingChief Financial Executive (Raymond S. Schmidgall).@p8.3 Budgeting and Forecasting: Current Practice in the Lodging Industry (Raymond S. Schmidgall and Agnes L. DeFranco).@p8.4 As I See It: The Hotel Controller (Mike Draeger).@p8.5 The Hotel Purchasing Function (C. Lee Evans).@p8.6 Data Mining for Hotel Firms: Use and Limitations (Vincent P. Magnini, Earl D. Honeycutt, Jr. and Sharon K. Hodge).@pReferences.@pSuggested Readings.@pSource Notes.@p9. HUMAN RESOURCES POLICY MANAGEMENT.@p9.1 Introduction.@p9.2 Driving Hospitality Into the Future (Christian Hardigree, Ellis Norman, Gail Sammons, Vince Eade, William Werner, Robert H. Woods and Cheri Young).@p9.3 The Causes and Consequences of Turnover in the Hospitality Industry (Carl D. Riegel).@p9.4 Current Issues in Hospitality Employment Law (Suzanne K. Murrmann and Cherylynn Becker).@p9.5 The Strategic and Operational Roles of Human Resources-An Emerging Model (J. Bruce Tracey and Arthur E. Nathan).@pReferences.@pSuggested Readings.@pSource Notes.

Wiley

ISBN: 0471470651

PGS: N/A

List: 80.00 YOUR PRICE: 76.00

How to Open and Run a Successful Restaurant, 3rd Edition

Christopher Egerton-Thomas

2005

Written in an engaging conversational style, this practical guide focuses on the separate areas of the restaurant business, never losing sight of the fact that all the aspects service, location, dTcor, food, drinks, atmosphere, etc.must be brought together in harmony if the restaurant is to function successfully.

Wiley

ISBN: 0471698741

PGS: N/A

List: 22.95 YOUR PRICE: 21.80

International Encyclopedia of Hospitality Management

Not Listed

2005

The International Encyclopedia of Hospitality Management covers all of the relevant issues in the field of hospitality management from both a sectoral level:

* Lodging
* Restaurants
* Clubs
* Time-share
* Conventions

As well as a functional one:
* Accounting & finance
* Marketing
* Human resources
* Information technology
* Facilities management

Its unique user-friendly structure enables readers to find exactly the information they require at a glance; whether they require broad detail which takes a more cross-sectional view across each subject field, or more focussed information which looks closely at specific topics and issues within the hospitality industry today.

Section Editors:

Peter Harris - ACCOUNTING & FINANCE Oxford Brookes University, UK

Zheng Gu - ACCOUNTING & FINANCE University of Nevada, Las Vegas, USA

Randall Upchurch - CLUB MANAGEMENT & TIMESHARE MANAGEMENT University of Central Florida, USA

Patti Shock - EVENT MANAGEMENT University of Nevada, Las Vegas, USA

Deborah Breiter - EVENT MANAGEMENT University of Central Florida, USA

David Stipanuk - FACILITIES MANAGEMENT Cornell University, USA

Darren Lee-Ross - HUMAN RESOURCES MANAGEMENT James Cook University, Australia

Gill Maxwell - HUMAN RESOURCES MANAGEMENT Caledonian Glasgow University, UK

Dimitrios Buhalis - INFORMATION TECHNOLOGY University of Surrey, UK

Allan Stutts - LODGING MANAGEMENT American Intercontinental University, USA

Stowe Shoemaker - MARKETING University of Houston, USA

Linda Shea - MARKETING University of Massachusetts, USA

Dennis Reynolds - RESTAURANTS & FOODSERVICE MANAGEMENT Washington State University, USA

Arie Reichel - STRATEGIC MANAGEMENT Ben-Gurion University, Israel

* Global scope and focus, from an eminent international editorial team
* User-friendly A-Z structure with three disticnt levels of entries
* Fully indexed and cross referenced with detailed references for further study

Butterworth-Heinemann - ELSEVIER

ISBN: 0750659963

PGS: 736

List: 275.00 YOUR PRICE: 261.25

Legal Aspects of Hospitality Management, 2nd Edition

John E. H. Sherry (Professor Emeritus at

2001

Employee relations, food and liquor liability, partron civil rights, and federal regulations are all subjects that concern hospitality operators, who know that preventing legal problems is the best way to keep profits from being siphoned off by expensive legal hassles. This book gives readers an opportunity to look at hospitality operations from a legal standpoint and to develop management strategies to prevent legal problems.

Wiley

ISBN: 0471413151

PGS: 448

List: 90.00 YOUR PRICE: 85.50

	Your search found 56 books Now viewing Books 1 - 25 In stock items ship IMMEDIATELY. Other titles usually ship within 2-3 days.