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|Audiology Business and Practice Management, 1st Ed.|
|Foreword. Preface. Acknowledgments. List of Chapter Appendixes. Toward the Era of Autonomous Audiology. Service Delivery Models: Practice Choices and Practice Constraints. Persoanl Considerations Associated with Autonomous Practice. The Business Plan. Legal Business Entities. Naming and Registering the Practice. Location. Leasing or Subleasing Office Space. Creating the Office. Computers in the Office. Staff Planning. managerial Accounting and Financial Analysis. Marketing. Pricing. Reimbursment. Implications of the Evolving Managed Care Environment for Audiologists. Risk Abatement in an Audiology Practice. Financial Planning. Buying and Selling an Audiology Practice. Audiologists as Managers. Appendix I: Record Keeping. Appendix II Handling Difficult Patients. Index.|
|Singular - CENGAGE||H||ISBN: 1565933451||PGS: 552||List: 182.95 YOUR PRICE: 173.80|
|Business Systems Engineering: Managing Breakthrough Changes for Productivity and Profit - POD|
|A guide to combining two powerful management techniques to transform any business organization into a masterpiece of business efficiency. Lester Dean Thurow, Dean of MIT's Sloan School of Management, recently stated that benchmarking combined with process engineering will be the most important management technique of the 1990s. Now, in this groundbreaking book, Gregory Watson describes how top corporations worldwide have already successfully implemented that powerful cutting-edge technique--which he calls "business systems engineering"--to promote continuous improvement. More importantly, he clearly demonstrates how you can do the same in your organization.|
* Introduces business systems engineering, a dynamic new approach to rethinking and redesigning business processes to achieve dramatic improvements in quality, cost, service, speed, and more
* Offers clear guidelines for using business systems engineering techniques to make your organization more dynamic, productive, and able to adapt to change in today's global marketplace
* Incorporates key aspects of TQM, business process improvement, policy deployment, industrial engineering, teamwork, problem solving, and information technology into one holistic system
* Includes business systems engineering success stories, including those at Compaq, United Services Automobile Association and Motorola, as well as a survey of the effect of systems change across the global automobile industry
CONTENTS: Learning: The Root of Change.@p@pInnovation Seeks Productivity.@p@pFOUNDATION OF BUSINESS SYSTEMS ENGINEERING.@p@pDefinition of Business Systems Engineering.@p@pElements of Business Systems Engineering.@p@pTOOLS OF BUSINESS SYSTEMS ENGINEERING.@p@pProcess Analysis Measures Performance.@p@pBenchmarking Introduces New Perspectives.@p@pInformation Technology Provides Enablers.@p@pPolicy Deployment Fosters Teamwork.@p@pAPPLICATIONS OF BUSINESS SYSTEMS ENGINEERING.@p@pEngineering Product Design: Creating Competitiveness in the Automotive Industry.@p@pEngineering Manufacturing Systems: The Bandit Line at Motorola.@p@pEngineering Customers Service: The Compaq Response to the Attack by Dell.@p@pEngineering the Office: A Paperless Factory at USAA.@p@pMAKING IT HAPPEN.@p@pLessons Learned from Engineering Business Systems.@p@pAn Invitation to Engineer Your Business System.@p@pChapter Notes.@p@pReengineering Bibliography.@p@pIndex.
|Wiley||H||ISBN: 0471018848||PGS: 304||List: 47.50 YOUR PRICE: 45.13|
|Construction Business Management - POD|
|Provides a wide insight into the construction business, showing the reader how a contractor organizes a construction company and controls his work. Offers a practical and direct approach and describes how a business starts up, how it's organized and how it's financed. Also covers estimating, cost keeping systems, labor relations, equipment, safety, and insurance. Augmented with numerous case histories, forms and sample agreements to keep a job on schedule and within budget.|
CONTENTS: Starting Out.@p@pYour Organization.@p@pAssessing Financial Capabilities.@p@pEstimating.@p@pTypes of Contracts.@p@pOwner-Architect-Engineer Relations.@p@pAccounting and Cost-Keeping Systems.@p@pJob Organization.@p@pLabor Relations.@p@pEquipment.@p@pSafety and Insurance.@p@pMarketing.@p@pTrade Associations.@p@pJoint Ventures.@p@pHow Is Success Measured?.@p@pAppendix.@p@pIndex.
|Wiley-Interscience||H||ISBN: 0471536369||PGS: 0||List: 160.00 YOUR PRICE: 152.00|
|Credit Risk Management: A Guide to Sound Business Decisions - POD|
|How to decide when to say "yes" to a credit applicant-without jeopardizing your reputation or your company's bottom line Deciding whether a credit applicant is ultimately creditworthy involves more than just poring over their financial statements-it takes the kind of advice only an experienced credit expert, like Hal Schaeffer, can give. A 28-year veteran of the credit screening process, Schaeffer outlines the nuts-and-bolts of assessing a credit applicant's financial health and ability to make good on a line of credit. In part one's clear, four-part "A, B, C, D" format (A is for Analysis, B is for Building Essential Business Credit Information, C is for Considering All Factors,and D is for Decision), the author examines a prospective borrower from every angle, using formulas, checklists of what to look for, and available outside information sources (from Dun & Bradstreet to the Internet) to get a genuine picture of an applicant's current finances and degree of credit risk. Also outlined are the financial, credit, and business factors that go into a "sound business credit decision" a guideline for consolidating facts to vindicate your decision, as well as a series of twelve chapter-length case studies (contained in part two). Discussion includes:|
* Determining the cost and accuracy of financial information
* Isolating information gaps in financial records
* The actual costs (including total/partial loss of sale, insurance fees) and value (including future sales to the customer) to your company if credit is extended
* The exact nature of the sale-large (or small); one-time deal or continuous; the expected profit margin
* The controls your company has over the customer
Complete with twelve chapter-length real-world case studies of problems typically encountered (with detailed solutions), Credit Risk Management offers practical, no-nonsense advice on how to minimize the risks-and maximize the benefits-to you and your company when you finally say "yes" to an applicant.
CONTENTS: STEPS FOR A SOUND BUSINESS CREDIT DECISION.@p@pA Is for Analysis for Creative Credit Management.@p@pB Is for Building Essential Business Credit Information.@p@pC Is for Considering All Factors That Impact the Business Credit Decision.@p@pD Is for Decision (or Recommendation).@p@pCASE STUDIES.@p@pCase Study 1: Sure Progress, Inc: Creative Alternatives to the Direct Extension of Credit.@p@pCase Study 2: International Exports, Inc: Creative Methods to Reestablish Open Account Credit with a Former Problem Customer.@p@pCase Study 3: Special Materials, Inc: Business Issues and Costs That Effect a Sound Business Credit Decision.@p@pCase Study 4: Fast Action Suppliers, Inc: Preserving a Company's Reputation That is Tarnished by a Customer's Slow Paying Practices.@p@pCase Study 5: True Delivery Seals, Inc: Minimizing Exposure to Loss Due to the Cancellation of a Distributor Contract.@p@pCase Study 6: First Choice Company, Inc: Dealing with a Last-Minute Credit Decision.@p@pCase Study 7: Perfect Image Suppliers, Inc: Addressing a Customer with an Overbearing Attitude.@p@pCase Study 8: Basic Needs, Inc: Considering Increased Credit Limits for Existing Customers.@p@pCase Study 9: Drugs "R" Us Products, Inc: Addressing a Customer's "Shady" Past.@p@pCase Study 10: Freezy Refrigerator Repair Co: Addressing the Problems with the Sale of a Service.@p@pCase Study 11: Terra Technology, Inc. The Risk of a Custom Order Sale.@p@pCase Study 12: Compania Swift, Inc. The Sale of Goods to Foreign Customers.@p@pIndex.
|Wiley||H||ISBN: 0471350206||PGS: 280||List: 178.95 YOUR PRICE: 170.00|
|Digital Rights Management: Business and Technology - POD|
|Digital rights management (DRM) is a set of business models and technologies that allows media companies to protect their intellectual property -- and profit in the online world. Cowritten by DRM pioneer William Rosenblatt, this lucid primer outlines the state of DRM today for media executives and IT decision-makers, covering business models (such as subscriptions), core technologies (watermarking, encryption, authentication), standards (such as XrML), vendors, and more.|
CONTENTS: Preface.@p@pPart I: The Business of DRM.@p@pChapter 1: Where We Came From: Content Rights in the Predigital World.@p@pChapter 2: Bits and Nets: New Businesses, New Possibilities.@p@pChapter 3: Help from the Government: Law and Technology.@p@pPart II: The Technology of DRM. Chapter 4: Rights Models: Representing Rights as Bits.@p@pChapter 5: DRM Building Blocks: Protecting and Tracking Content.@p@pChapter 6: Technology Standards: Leveling the Playing Field.@p@pChapter 7: Proprietary Core Technologies: The Heavyweights.@p@pPart III: DRM Solutions: Putting It All Together.@p@pChapter 8: Get What You Need: Determining Requirements.@p@pChapter 9: Implementation Options: Build, Buy, Integrate, and Outsource.@p@pChapter 10: Plug and Play: Integrating DRM.@p@pChapter 11: Additional DRM Solutions.@p@pChapter 12: DRM-Related Solutions.@p@pChapter 13: Epilogue: The Future of DRM.@p@pReferences.@p@pIndex.
|Wiley||S||ISBN: 0764548891||PGS: 312||List: 52.95 YOUR PRICE: 50.30|
|Excel Models for Business and Operations Management, 2nd Edition - POD|
|The popularity of spreadsheets in both business and academia has increased considerably over the past five years. This new edition of a successful textbook will be thoroughly updated to reflect changing practices and technology. |
This text adopts an active learning approach with the emphasis being placed on the utilization of software tools to help build models. The book’s primary approach is to help the reader put theory into practice. The ‘learn by example’ approach used throughout the book guides the user through the complexities of model building. Every day examples from business and operations management form the basis of the book’s ‘hands on’ development models that help the reader to appreciate Excel’s power and flexibility.
CONTENTS: Preface.@p1. A systems view of business.@pOverview.@pA systems view of business operations.@pA manufacturing business model.@pFinance and cost accounting.@pThe marketing function.@pThe production function.@pManagement decision-making.@pReferences and further reading.@p2. Model-building tools.@pOverview.@pModelling characteristics.@pRisk and uncertainty in decision-making.@pLinear programming (LP).@pUsing Excel’s ‘Analysis ToolPak’.@pStatistical methods.@pDecision analysis.@pSimulation.@pExcel functions used in model-building.@pExercises.@pReferences and further reading.@pPART 1: BUSINESS MODELS.@p3. Financial models.@pOverview.@pFinancial statements.@pRatio analysis.@pNet present value (NPV).@pInvestment appraisal.@pPortfolio management.@pCapital budgeting using decision trees.@pCash flow analysis.@pInvestment financing: a simulation model.@pFinancial planning.@pExcel add-ins: small business financial manager.@pExcel functions used in model-building.@pExercises.@pReferences and further reading.@p4. Investment Analysis Models.@pOverview.@pRisk Preference Attitudes.@pUtility Theory.@pPortfolio theory – the Markowitz model.@pPortfolio analysis – the efficient frontier.@pSingle index model (SIM).@pUsing SIM to derive the covariance matrix.@pCapital asset pricing model (CAPM).@pBond valuation.@pDuration and bond volatility.@pBlack–Scholes option pricing model.@pExcel functions used in model-building.@pExercises.@pReferences and further reading.@p5. Worksheet applications in cost accounting.@pOverview.@pCost-volume-profit analysis.@pDepreciation.@pEquipment replacement.@pStatistical replacement analysis.@pSimulation model for replacement/repairs.@pComparison between simulation and statistical results.@pBudgeting.@pJob costing.@pThe learning curve.@pChecking the accuracy of learning curves.@pExcel functions used in model-building.@pExercises.@pReferences and further reading.@p6. Marketing models.@pOverview.@pOrganising and presenting data.@pCorrelation analysis and linear regression.@pForecasting – time series and exponential smoothing.@pForecasting – exponential smoothing.@pSalesforce models.@pGoal programming.@pExcel functions used in model-building.@pExercises.@pReferences and further reading.@p7. Purchase order processing.@pOverview.@pCreating a simple macro.@pPurchase order processing.@pCreating the title screen.@pProducts and suppliers worksheets.@pCreating the purchase order form.@pCreating the database and its associated macros.@pMacros for transferring data into the database.@pAdding macros to buttons.@pAmending purchase orders.@pPrinting purchase orders.@pProtecting the POP database application.@pExcel functions used in model-building.@pExercises.@pReferences and further reading.@pPART 2: MODELS FOR OPERATIONS MANAGEMENT.@p8. Statistical applications in quality control.@pOverview.@pProbability distributions.@pAcceptance sampling.@pEstimation – drawing conclusions from samples.@pHypothesis testing – checking out a claim!@pAnalysis of variance (ANOVA).@pStatistical process control.@pExcel functions used in model-building.@pExercises.@pReferences and further reading.@p9. Inventory control models.@pOverview.@pGlossary of inventory terms.@pCharacteristics of inventory models.@pDeterministic models.@pProduction order quantity model.@pInventory models with constraints.@pProbabilistic models.@pInventory controls: a simulation approach.@pMaterial requirements planning (MRP).@pLot-sizing methods.@pJust-in-time (JIT) approach to inventory management.@pExcel functions used in model-building.@pExercises.@pReferences and further reading.@p10. Models for production operations.@pOverview.@pLogistics models.@pOther network flow applications.@pProduction planning and scheduling.@pQueuing models.@pExcel functions used in model-building.@pExercises.@pReferences and further reading.@p11. Project management.@pOverview.@pProject management techniques.@pThe project network.@pCritical path method (CPM).@pSimulation model for project management.@pExercises.@pReferences and further reading.@pAppendix: Excel refresher notes.@pBasic Excel commands.@pDrawing graphs with ChartWizard.@pObject linking and embedding (OLE).
|Wiley||S||ISBN: 0470015098||PGS: 432||List: 82.95 YOUR PRICE: 78.80|
|Fictions of Business: Insights on Management from Great Literature - POD|
|If Willy Loman had had a better boss, his career might not have ended as badly. book examines the human problems encountered in business in works as diverse as The Canterbury Tales by Geoffrey Chaucer and Glengarry Glen Ross by David Mamet.|
-Wall Street Journal
"Reading Brawer's book is like taking a stimulating crash course in literature and management."
- USA Today
" wide-ranging interpretations make for stimulating and enjoyable reading."
-Harvard Business Review
"Brawer...weaves fascinating patterns of interpretation and illumination..."
-Boston Book Review
"Once in a blue moon, a CEO book comes forth that is written in sparkling fashion, goes far beyond the normal CEO thought patterns, and yet tells what it's like to be a CEO. One of these rare books is Fictions of Business....Read the book. You'll be glad you did."
"For those who prefer to take inspiration from the classics, Fictions of Business...will fit the bill."
CONTENTS: Selling as Theater: The Art of Dazzling the Customer.@p@pSelling on a Grand Scale: Playing to an Image-Conscious Society.@p@pMaintaining Individuality in Corporate Life.@p@pOvercoming Corporate Gospel and the Will to Believe.@p@pSurvival of the Fittest in a Darwinian Business World.@p@pOffice Politics, Stress Management, and Chaos.@p@pConclusion: The More Things Change...@p@pNotes.@p@pA Working Man and Woman's Guide to Further Reading.@p@pAcknowledgments.@p@pIndex.
|Wiley||S||ISBN: 0471371688||PGS: 248||List: 29.95 YOUR PRICE: 28.45|
|Global and Transnational Business: Strategy and Management, 2nd Edition - POD|
|This extensively revised and updated second edition of Global and Transnational Business, builds on the success of the first edition in discussing the complex strategic issues involved in global and international business. |
Presented within an integrative framework, the authors provide a review of the work of leading authors in the field, and this framework establishes clear linkages between global strategy, global management and global competitiveness. The link is examined between the trend towards the globalization of competition, markets and products, and the need to adopt global or transnational strategies and approaches to management.
CONTENTS: Preface to the second edition.@pAcknowledgements.@pPART I.@p1. Strategic and Management Issues in Global and Transnational Business.@pPART II.@p2. From National Culture to Global Vision.@p3. Analysis of the Global Business.@p4. Analysis of the Competitive Environment.@p5. Analysis of the Global Macroenvironment.@pPART III.@p6. Global and Transnational Strategy.@p7. Global and Transnational Market-servicing Strategies.@p8. Global Production and Logistics Management.@pPART IV.@p9. Global Leadership and Strategic Human Resource Management.@p10. Global Technology Management.@p11. Global and Transnational Marketing Management.@p12. Global Financial Management.@p13. Organizational Structure and Control in Global and Transnational Business.@p14. Managing Global Mergers, Acquisitions and Alliances.@p15. Global Business – Present and Future Trends.@pAppendix 1: McDonald’s and Its International Expansion.@pAppendix 2: Nike Inc.@pIndex.
|Wiley||S||ISBN: 0470851260||PGS: 500||List: 79.95 YOUR PRICE: 75.95|
|Managing Business Change For Dummies? - POD|
|Managing Business Change For Dummies gives you practical step-by-step advice for evaluating your organization's change effort from start to finish. This friendly guide brings you specific techniques and tools for each step of the change process -- from how to pinpoint potential problems and resolve them quickly, to how to help employees respond to change with more flexible and positive attitudes.|
CONTENTS: Introduction.@p@pPART I: Who, Me? Change?@p@pChapter 1: Expect the Unexpected.@p@pChapter 2: What Is Changing?@p@pPART II: Over Two-Thirds of Changes Fail -- Don't Let Resistance Put You in This Statistic.@p@pChapter 3: Resistance: Looking at Losers and Winners.@p@pChapter 4: Don't Shoot! Resisters Aren't Your Enemies.@p@pChapter 5: Why People Will Always Resist.@p@pChapter 6: If Knowledge Is Power, How Do I Get More Of It?@p@pChapter 7: Managers Resist Change, Too.@p@pChapter 8: Skills for Working with Resistance.@p@pChapter 9: Assessment: How's Your Organization Doing with Resistance?@p@pPART III: Planning Your Change -- From Calamari to Tiramisu.@p@pChapter 10: Making Sure That Your First Step Is The Right One.@p@pChapter 11: Getting Your Act Together.@p@pChapter 12: Describing Your Present World.@p@pChapter 13: What Does Your Brave New World Look Like?@p@pChapter 14: Creating Your Implementation Plan -- Even When You Don't Want To.@p@pChapter 15: Now, What Do You Tell Your Employees?@p@pChapter 16: Assessment: How's Your Management Doing with Planning for Change?@p@pPART IV: Leading the Charge.@p@pChapter 17: The Many Faces of Leadership.@p@pChapter 18: Making Communication Work for You.@p@pChapter 19: Celebrate Successes.@p@pChapter 20: Assessment: How's Your Management Doing with Leading the Charge?@p@pPART V: Taking Care of Yourself -- No One Else Will.@p@pChapter 21: Five Keys to Mental Mastery.@p@pChapter 22: Powerlifting for the Mind and Body.@p@pPART VI: The Part of Tens.@p@pChapter 23: Ten Things That Every Change Winner Does.@p@pChapter 24: Ten Barriers to Successful Change.@p@pIndex.@p@pBook Registration Information.
|For Dummies - WILEY||S||ISBN: 0764553321||PGS: 0||List: 21.99 YOUR PRICE: 20.89|
|Managing Business Ethics: Straight Talk About How To Do It Right, 4th Edition - POD|
|Offering a highly realistic, down-to-earth look at ethics in the workplace, Linda Treviño and Kate Nelson equip students with the knowledge they need to identify and solve ethical dilemmas, understand their own and others’ ethical behavior, and promote ethical behavior in their organization. |
The text moves beyond the scope of prescriptive individual ethical decision making, to examine how managers and organizations influence ethical decision making and behavior . It helps students understand why people behave the way they do, and how managers and corporations can positively influence the behavior of employees and improve the ethical decision making capabilities of their employees. Throughout, the emphasis is on common, real-life work situations, including hiring, managing, assessing performance, disciplining, firing, and providing incentives for staff, as well as producing quality products and services, and dealing effectively and fairly with customers, vendors, and other stakeholders.
CONTENTS: Preface.@pPART I. INTRODUCTION TO BUSINESS ETHICS.@pChapter 1. Introducing Straight Talk About Managing Business Ethics: Where We’re Going And Why.@pIntroduction.@pTaking Away the Mystery.@pMoving beyond Cynicism.@pTools to Manage Unethical Behavior.@pFocus on the Positive, the Ethical, and the Socially Responsible.@pIs Business Ethics Just a Fad?@pCan Business Ethics Be Taught?@pAren’t Bad Apples the Cause of Ethical Problems in Organizations?@pShouldn’t Employees Already Know the Difference between Right and Wrong?@pAren’t Adults’ Ethics Fully Formed and Unchangeable?@pThis Book Is About Managing Ethics.@pBringing Ethics Down to Size.@pEthics and the Law.@pHow the Book Is Structured.@pConclusion.@pDiscussion Questions.@pExercise: Your Cynicism Quotient.@pNotes.@pChapter 2. Why Be Ethical? (Why Bother? Who Cares?).@pIntroduction.@pWhy Be Ethical? Why Bother? Who Cares?@pThe Motivation to Be Ethical.@pThe Media Focus on Ethics and Corporate Reputation.@pIndustries Care About Ethics.@pExecutive Leaders Care About Ethics.@pManagers Care About Ethics.@pEmployees Care About Ethics: Employee Attraction and Commitment.@pIndividuals Care About Ethics: Reputation Counts.@pDoes Society Care? Business and Social Responsibility.@pEconomic Responsibilities.@pLegal Responsibilities.@pEthical Responsibilities.@pPhilanthropic Responsibilities.@pGovernment Regulation of Business.@pIs Socially Responsible Business Good Business?@pSocially Responsible Investors.@pAvoiding the Costs of Criminal Liability.@pThe Importance of Trust.@pThe Best and the Worst In Us.@pConclusion.@pDiscussion Questions.@pCase: Merck and River Blindness.@pAppendix: How Fines Are Determined under the U.S. Sentencing Guidelines.@pNotes.@pPART II. ETHICS AND THE INDIVIDUAL.@pChapter 3. Common Ethical Problems.@pIntroduction.@pHuman Resources Issues.@pDiscrimination.@pHarassment, Sexual and Otherwise.@pConflicts of Interest.@pWhat Is It?@pWhy Is It an Ethical Problem?@pCosts.@pCustomer Confidence Issues.@pWhat Is It?@pWhy Is It an Ethical Problem?@pCosts.@pUse of Corporate Resources.@pWhat Is It?@pWhy Is It an Ethical Problem?@pCosts.@pWhen All Else Fails: Blowing the Whistle.@pWhen Do You Blow the Whistle?@pHow to Blow the Whistle.@pConclusion.@pDiscussion Questions.@pNotes.@pChapter 4. Deciding What’s Right: A Prescriptive Approach.@pIntroduction.@pThe Layoff.@pPrescriptive Approaches to Ethical Decision Making in Business.@pFocus on Consequences (Consequentialist Theories).@pFocus on Duties, Obligations, and Principles (Deontological Theories).@pFocus on Integrity (Virtue Ethics).@pEight Steps to Sound Ethical Decision Making in Business.@pStep One: Gather the Facts.@pStep Two: Define the Ethical Issues.@pStep Three: Identify the Affected Parties (the Stakeholders).@pStep Four: Identify the Consequences.@pStep Five: Identify the Obligations.@pStep Six: Consider Your Character and Integrity.@pStep Seven: Think Creatively about Potential Actions.@pStep Eight: Check Your Gut.@pPractical Preventive Medicine.@pDoing Your Homework.@pWhen You’re Asked to Make a Snap Decision.@pConclusion.@pDiscussion Questions.@pExercise: Clarifying Your Values.@pCase: Pinto Fires.@pNotes.@pChapter 5. Deciding What’s Right: A Psychological Approach.@pIntroduction.@pMoral Awareness and Moral Judgment.@pIndividual Differences, Moral Judgment, and Ethical Behavior.@pCognitive Moral Development.@pLocus of Control.@pCognitive Barriers to Good Ethical Judgment.@pThinking About Fact Gathering.@pThinking About Consequences.@pThinking About Integrity.@pThinking About Your Gut.@pEmotions in Ethical Decision Making.@pReflections on the Pinto Fires Case.@pRevisiting the Pinto Fires Case.@pConclusion.@pDiscussion Questions.@pNotes.@pPART III. ETHICS AND THE MANAGER.@pChapter 6. Ethical Problems of Managers.@pIntroduction.@pManagers and Employee Engagement.@pManaging the “Basics”.@pHiring and Work Assignments.@pPerformance Evaluation.@pDiscipline.@pTerminations.@pManaging a Diverse Workforce.@pDiversity.@pHarassment.@pFamily and Personal Issues.@pThe Manager as a Lens.@pThe Buck Stops with Managers.@pManagers Are Role Models.@pManaging Up and Across.@pHonesty Is Rule One.@pStandards Go Both Ways.@pConclusion.@pDiscussion Questions.@pNotes.@pChapter 7. Managing for Ethical Conduct.@pIntroduction.@pIn Business, Ethics Is About Behavior.@pPractical Advice for Managers about Ethical Behavior.@pOur Multiple Ethical Selves.@pThe Kenneth Lay Example.@pThe Dennis Levine Example.@pPractical Advice for Managers About Multiple Ethical Selves.@pReward Systems.@pPeople Do What’s Rewarded and Avoid Doing What’s Punished.@pPeople Will Go the Extra Mile to Achieve Goals Set by Managers.@pHow Reward Systems Can Encourage Unethical Behavior.@pPractical Advice for Managers About Reward Systems.@pRecognize the Power of Indirect Rewards and Punishments.@pCan You Really Reward Ethical Behavior?@pWhat About Punishment?@pPractical Advice for Managers About Punishment.@p“Everyone’s Doing It”.@pPeople Follow Group Norms.@pRationalizing Unethical Behavior.@pPressure to Go Along.@pPractical Advice for Managers About Group Norms.@pPeople Fulfill Assigned Roles.@pThe Zimbardo Prison Experiment.@pRoles at Work.@pConflicting Roles Can Lead to Unethical Behavior.@pRoles Can Support Ethical Behavior.@pPractical Advice for Managers About Roles.@pPeople Do What They’re Told.@pThe Milgram Experiments.@pObedience to Authority at Work.@pPractical Advice for Managers About Obedience to Authority.@pResponsibility Is Diffused in Organizations.@p“Don’t Worry—We’re Taking Care of Everything”.@pDiffusing Responsibility in Groups.@pDiffusing Responsibility by Dividing Responsibility.@pDiffusing Responsibility by Creating Psychological Distance.@pPractical Advice for Managers About Personal Responsibility.@pConclusion.@pDiscussion Questions.@pCase: Sears, Roebuck and Co.: The Auto Center Scandal.@pNotes.@pPART IV. ETHICS AND THE ORGANIZATION.@pChapter 8 Ethical Problems of Organizations.@pIntroduction.@pManaging Stakeholders.@pEthics and Consumers.@pConflicts of Interest.@pProduct Safety.@pAdvertising.@pEthics and Employees.@pEmployee Safety.@pEmployee Downsizings.@pEthics and Shareholders.@pEthics and the Community.@pWhy Are These Ethical Issues?@pCosts.@pConclusion.@pDiscussion Questions.@pNotes.@pChapter 9. Ethics as Organizational Culture.@pIntroduction.@pA “Cookie Cutter” Approach Won’t Work.@pOrganizations Don’t Have Cookie-Cutter Ethical Problems.@pCookie-Cutter Programs Are Superficial.@p“Ethics for a Day” Breeds Cynicism.@pProactively Develop an Ethical Organizational Culture.@pOrganizational Ethics as a Cultural Phenomenon.@pWhat Is Culture?@pStrong versus Weak Cultures.@pHow Culture Influences Behavior: Socialization and Internalization.@pEthical Leadership.@pEthical Leaders Create Culture.@pLeaders Maintain or Change Organizational Culture.@pFormal Cultural Systems.@pSelection Systems.@pValues and Mission Statements, Policies and Codes.@pOrientation and Training Programs.@pPerformance Management Systems.@pOrganizational Structure.@pDecision-Making Processes.@pInformal Cultural Systems.@pHeroes and Role Models.@pNorms: “The Way We Do Things Around Here”.@pRituals.@pMyths and Stories.@pLanguage.@pDeveloping and Changing the Ethical Culture.@pHow an Ethical Culture Can Become an Unethical Culture.@pBecoming a More Ethical Culture.@pA Cultural Approach to Changing Organizational Ethics.@pA Cultural Systems View.@pA Long-Term View.@pAssumptions About People.@pDiagnosis: The Ethical Culture Audit.@pEthical Culture Change Intervention.@pThe Ethics of Managing Organizational Ethics.@pConclusion.@pDiscussion Questions.@pCase: Videotek Corporation.@pCase: Culture Change at Texaco.@pCase: An Unethical Culture in Need of Change: TAP Phamaceuticals.@pNotes.@pChapter 10. Managing Ethics and Legal Compliance.@pIntroduction.@pStructuring Ethics Management.@pManaging Ethics: The Corporate Ethics Office.@pEthics Officers.@pThe Ethics Infrastructure.@pThe Corporate Ethics Committee.@pCommunicating Ethics.@pBasic Communications Principles.@pEvaluating the Current State of Ethics Communications.@pMultiple Communications Channels for Formal Ethics Communication.@pA Novel Approach to Ethics Communication at USAA.@pMissionor Values Statements.@pPolicy Manuals.@pCodes of Conduct.@pCommunicating Senior Management Commitment to Ethics.@pFormal and Informal Systems to Resolve Questions and Report Ethical Concerns.@pUsing the Reward System to Reinforce the Ethics Message.@pEvaluating the Ethics Program.@pSurveys.@pValues or Compliance Approaches.@pGlobalizing an Ethics Program.@pConclusion.@pDiscussion Questions.@pNotes.@pPART V. ETHICS AND THE WORLD.@pChapter 11. Managing for Ethical Conduct in A Global Business Environment.@pIntroduction.@pFocus on the Individual Expatriate Manager.@pThe Difficulties of Foreign Business Assignments.@pThe Need for Structure, Training, and Guidance.@pForeign Language Proficiency.@pLearning About the Culture.@pRecognizing the Power of Selective Perception.@pAssumption of Behavioral Consistency.@pAssumption of Cultural Homogeneity.@pAssumption of Similarity.@pEthics-Related Training and Guidance.@pHow Different Are Ethical Standards in Different Cultures?@pDevelopment of Corporate Guidelines and Policies for Global Business Ethics.@pThe Organization in a Global Business Environment.@pDeciding to Do Business in a Foreign Country.@pDevelopment of a Transcultural Corporate Ethic.@pPutting It All Together: Royal Dutch Shell.@pConclusion.@pDiscussion Questions.@pAppendix: Caux Round Table Principles for Business.@pNotes.@pIndex.
|Wiley||S||ISBN: 0471755257||PGS: 0||List: 132.95 YOUR PRICE: 126.30|
|Managing Public Disputes: A Practical Guide for Professionals in Government, Business, and Citizen's Groups - POD|
|For more than a decade, Managing Public Disputes has been the first choice, hands-on guide for managers, offering useful instructions for handling a wide range of large and small public controversies from the national to the community level. It includes: *Ten proven principles for managing conflict *A comprehensive framework with step-by-step procedures for creating productive outcomes *Seven illustrative case examples *Detailed advice on effective methods for collecting information, conducting interviews, and analyzing a conflict situation *Suggestions for handling special problems such as reluctant participants, keeping people at the negotiation table, and handling situations where emotions are running high *Eight tasks targeted for designing an overall strategy for managing public disputes |
CONTENTS: The Authors.@pPart 1: Public Controversies and Conflict Management.@p1 Understanding Public Disputes: The Spiral of Unmanaged Conflict.@p2 Dealing with Conflict Productively: Alternatives and Case Examples.@p3 Developing an Effective Program of Conflict Management: Ten Principles.@pPart 2: A Step-By-Step Process for Managing Public Disputes.@p4 Analyzing the Conflict.@p5 Designing a Strategy and Setting Up the Conflict Management Program.@p6 Adopting Procedures, Educating Parties, and Developing Options.@p7 Reaching and Carrying Out Agreements.@pPart 3: Ensuring the Success of Conflict Management.@p8 Guidelines for Making the Program Work.@p9 Paying Attention to Underlying Dynamics: Values, Trust, Power.@p10 Handling the Human Side of the Process.@p11 Removing Roadblocks.@pReferences.@pIndex.
|Jossey-Bass - WILEY||S||ISBN: 0787957429||PGS: 0||List: 50.00 YOUR PRICE: 47.50|
|Managing Software Quality and Business Risk - POD|
|How to manage quality up, and risk down. This invaluable guide to project planning and strategic decision making for software developers presents practical and realistic planning techniques to increase chances of a project delivering to time and budget. Offering clear explanations and real-world experiences, the key components of technical management are laid out as templates and checklists to assist managers with their project development. With thirty years of experience in software development, Martyn Ould provides:|
* Proven strategies for a disciplined approach to project planning
* Steps to take in risks and uncertainties in the project
* Reliable methods for reducing risks to an acceptable level
* A quality planning process that is rooted in the technical requirements of the system
* Insight into monitoring and measuring project progress
* Real-world experience through case studies and examples
CONTENTS: INTRODUCTION@pBUILDING THE BOAT@pICEBERGS AHEAD! BUSINESS RISK@pPLANNING FOR RISK MANAGEMENT@pSOFTWARE QUALITY@pRIVETS OR WELDING? PLANNING FOR QUALITY ACHIEVEMENT@pIS IT WATERTIGHT? PLANNING FOR QUALITY CONTROL@pSTOPPING THE RUST: PLANNING FOR QUALITY PRESERVATION@pPUSHING THE BOAT OUT: CREWING AND PROVISIONING@pTHE HAND ON THE TILLER AND THE CAPTAIN'S LOG@pBLOCKS ON THE SLIPWAY@pDIARY OF A VOYAGE@pRESUME OF THE PLANNING PROCESS@pGLOSSARY@pINDEX
|Wiley||S||ISBN: 047199782X||PGS: 392||List: 123.95 YOUR PRICE: 117.75|
|Peter Drucker: Shaping the Managerial Mind--How the World's Foremost Management Thinker Crafted the Essentials of Business Success -|
|A Definitive Overview of Peter Drucker's Contributions to Management|
"Flaherty has accomplished the impossible: making a systematic thinker out of me. I am particularly impressed by his skill in balancing chronology and themes, and that over a sixty-year time span. I have learned a great deal about my work from this book." --Peter F. Drucker
"Peter F. Drucker is the organizational thought leader of the twentieth century. For the sake of our economy, our community, and our society, every citizen needs to be familiar with his work. John Flaherty's book is both an intellectual adventure and a practical guide to Peter Drucker's thinking. Peter Drucker: Shaping the Managerial Mind should be in the book bag of everyone hoping to lead change or build an effective organization." --Frances Hesselbein, chairman of the board, The Peter F. Drucker Foundation for Nonprofit Management
"At last! This much-needed comprehensive review of Drucker's thought will prove invaluable for those seeking a course in Drucker 101." --Sally Helgesen, author of The Web of Inclusion: Building a New Architecture for Great Organizations
"There is no doubt that Peter Drucker is our most significant contributor to the concept of modern management. There is also no doubt that John Flaherty has produced our most significant analysis of Drucker's contributions to date. The scope of this effort is extraordinary." --Leonard A. Schlesinger, senior vice president for development and professor of sociology and public policy, Brown University
To leaders, students, and admirers everywhere, he is "the father of modern management" and "the man who invented corporate America." According to Forbes magazine, he is still "the youngest managerial mind" after sixty prolific years of writing, lecturing, and consulting. He is Peter F. Drucker, the world's most widely read and influential thinker on business and management.
While there have been several books about Peter Drucker and his life, this is the first to present a comprehensive synthesis and in-depth analysis of his works and insights on management. Drawing from over forty years as a student, follower, and friend, John E. Flaherty has created a definitive account of Drucker's managerial achievements. An expert on management himself, Flaherty provides readers with a practical overview of Drucker's most important contributions to management and business strategy. He not only captures Drucker's fundamental management concepts and ideas but also shows how these principles have current relevance for today's practitioners.
For those new to Peter Drucker, this essential compendium is a crash course on his most profound discoveries on management, change, entrepreneurial endeavor, and executive effectiveness. For those who have read Drucker's extensive writings, this significant volume offers deeper insight into his more novel and far-reaching concepts. Filled with useful summaries and checklists of key lessons, Peter Drucker: Shaping the Managerial Mind distills a lifetime of wisdom and experience for managers and students everywhere.
|Jossey-Bass - WILEY||S||ISBN: 0787960667||PGS: 0||List: 39.95 YOUR PRICE: 37.95|
|Process Management to Quality Improvement: The Way to Design, Document and Re-engineer Business Systems - POD|
|Process Management to Quality Improvement is the first book to address both business process design and quality management in a single framework. Unlike most books in these fields, it provides practical guidance, where the emphasis is on how to implement the principles effectively and efficiently. This book provides a complete approach to both areas and also links the two. For practitioners of Business Process Re-engineering, it provides step-by-step guidance on how to check for quality in their radically redesigned processes. Quality management professionals can learn how to express their approaches within a process framework. The book provides guidance and summary process charts for three popular management models, the ISO 9000 International Quality Standard, the Malcolm Baldrige National Quality Award and the European Quality Award. This book provides the answer for managers and consultants who need to bridge the gap between finding a systematic approach to quality and the wider needs of the organization. Those needing to write procedures and instructions and to document business processes will find the book invaluable. It also provides a foundation for those studying process modelling, quality management and business re-engineering.|
CONTENTS: A Language for Process and Quality Management.@p@pWriting Procedures and Instructions.@p@pStructuring and Coordinating Processes.@p@pProcess Analysis.@p@pCompliance and Creativity.@p@pDesigning Processes for Change.@p@pPutting it Together.@p@pAppendices.@p@pReferences.@p@pGlossary.@p@pIndex.
|Wiley||H||ISBN: 0471942839||PGS: 304||List: 150.00 YOUR PRICE: 142.50|
|The Cure: Enterprise Medicine for Business: A Novel for Managers - POD|
|A novel about transforming organizations from the author of bestselling business books The Goal and Zapp!|
The Cure is a novel for managers about transforming an under-performing bureaucratic organization into a boundaryless, fact-driven management culture like the one that made Jack Welch's General Electric so consistently successful. It offers real, practical advice for overcoming political inertia, reinventing the company, and doing it in a year or less. By giving each key character a distinct voice, readers are reminded of people they have met and who may even sit in the desk next to them. These characters interact realistically and act pragmatically, and as a result readers become invested in how these people tackle their challenges and create real solutions.
The methods described in the book have been successfully employed at many of high-profile companies, such as Black & Decker, Coleman, Emerson, Parker Hannifin, Textron, United Stationers, and Moen. The Cure argues that modern organizations must be flexible, quick, and boundaryless in order to thrive and survive, but it also shows managers how to make it happen fast. Based on the successful management theories of Dan Paul's General Management Technologies, The Cure accomplishes these things in the form of an entertaining, enlightening, and dramatic business narrative.
Jeff Cox (Murrysville, PA) is a creative writer known for weaving progressive business concepts into compelling fiction. He is the coauthor of such business bestsellers as The Goal, Zapp!, and Heroz.
Dan Paul (Pittsburgh, PA) is CEO of General Management Technologies, a consulting practice which focuses on the alignment of clients' strategies, work processes, and culture in order to target all the functions of a business on the same priorities. Formerly with General Electric, he's worked with many high-profile clients and spoken at many conferences on strategic management for Business Week and the American Management Association.
CONTENTS: Introduction.@p@pManagement Organization Roster.@p@pThe Cure, a Novel for Managers.@p@pSymptoms.@p@pDiagnosis.@p@pTreatment.@p@pCure.
|Wiley||S||ISBN: 0471268305||PGS: 0||List: 36.95 YOUR PRICE: 35.10|
|The Reward Plan Advantage: A Manager's Guide to Improving Business Performance Through People - POD|
|Companies are finally discovering that their employees aren't just a cost of doing business, but their most valuable asset. The Reward Plan Advantage presents a model for designing performance reward systems that encourage information sharing, feedback, and employee involvement for improved individual performance and organizational success.|
The Reward Plan Advantage provides the tools to help you:
* Identify objectives and measurements
* Assess your current situation
* Create recognition plans
* Determine group and project team incentive plans
* Select the types of rewards
* Implement your reward and recognition plan
The Reward Plan Advantage is filled with numerous charts, graphs, surveys, checklists, and other practical tools to create a reward and recognition system and group incentive plan.
CONTENTS: Foreward by Jack Stack.@p@pTHE FUNDAMENTALS.@p@p1. Getting Something Useful out of This Book--Quickly.@p@p2. How We Got There.@p@p3. Objectives and Measurements.@p@p4. Assessing Your Current Situation.@p@pINDIVIDUAL COMPENSATION.@p@p5. Behavior and the Individual.@p@p6. Individual Compensation and Capability.@p@pRECOGNITION, GROUP, AND PROJECT TEAM INCENTIVE PLANS.@p@p7. Recognition Plans.@p@p8. Group Incentive Plans.@p@p9. Project Team Incentive Plans.@p@p10. Types of Awards.@p@p11. Implementation.@p@p12. Summary and Final Thoughts.
|Jossey-Bass - WILEY||S||ISBN: 0787902322||PGS: 332||List: 50.00 YOUR PRICE: 47.50|
|The Risk Management Process: Business Strategy and Tactics - POD|
|Integrates essential risk management practices with practical corporate business strategies |
Focusing on educating readers on how to integrate risk management with corporate business strategy-not just on hedging practices—The Risk Management Process is the first financial risk management book that combines a detailed, big picture discussion of firm-wide risk management with a comprehensive discussion of derivatives-based hedging strategies and tactics.
An essential component of any corporate business strategy today, risk management has become a mainstream business process at the highest level of the world's largest financial institutions, corporations, and investment management groups. Addressing the need for a well-balanced book on the subject, respected leader and teacher on the subject Christopher Culp has produced a well-balanced, comprehensive reference text for a broad audience of financial institutions and agents, nonfinancial corporations, and institutional investors.
CONTENTS: Introduction.@p@pRISK MANAGEMENT AND CORPORATE FINANCE.@p@pThe Nature of Risk.@p@pRisk Aversion, Insurance, and Hedging.@p@pThe Irrelevance of Corporate Financing and Risk Management Decisions.@p@pIncreasing Expected Cash Flows or Reducing the Cost of Capital by Managing Risk.@p@pReducing Conflicts between Security Holders and Managers by Managing Risk.@p@pReducing Conflicts amongst Security Holders by Managing Risk.@p@pControlling and Exploiting Informational Asymmetries by Managing Risk.@p@pValue versus Cash Flow versus Earnings Risk Management.@p@pTotal versus Selective Risk Management.@p@pRISK MANAGEMENT AND BUSINESS STRATEGY.@p@pRisk Culture and Risk Management Business Models.@p@pIntegrating People, Technology, and Processes through Enterprise-Wide Risk Management.@p@pIdentifying Market Risk Exposures and Defining Risk Tolerances.@p@pSpot, Forward, and Forward-Like Exposures.@p@pIdentifying Option, Option-Like, and Real Option Exposures.@p@pMeasuring and Monitoring Market Risk.@p@pIdentifying, Measuring, and Monitoring Credit Risk.@p@pIdentifying, Measuring, and Monitoring Liquidity Risk.@p@pIdentifying, Measuring, and Monitoring Operational Risk.@p@pIdentifying and Managing Legal Risk.@p@pTHE TACTICS OF RISK CONTROL.@p@pEx Ante Capital Allocation.@p@pEx Post Performance Measurement and Compensation.@p@pInternal Controls.@p@pTactical Risk Control with Derivatives.@p@pTactical Risk Control through Actual and Synthetic Asset Divestitures.@p@pStrategic Risk Control with Structured Liabilities.@p@pInsurance and ART.@p@pNotes.@p@pBibliography.@p@pIndex.
|Wiley||H||ISBN: 047140554X||PGS: 0||List: 110.00 YOUR PRICE: 104.50|
|The Ultimate Business Guru Guide: The Greatest Thinkers Who Made Management , 2nd Edition - POD|
|A seemingly endless parade of consultants, academics and journalists continue to pontificate about management, leadership and the dream of the perfect organization. But only a tiny fraction have really changed the way business works. These are the gurus. In this new edition of worldwide bestseller, The Ultimate Business Guru Book, the authors have assembled the greatest business gurus in a unique, one-stop guide. The book keeps business leaders ahead of double-speaking colleagues and consultants by bringing them rapidly up to speed with the very best that the world's business thinkers currently have to offer.|
CONTENTS: Introduction.@pIgor Ansoff.@pChris Argyris.@pChester Barnard.@pWarren Bennis.@pMarvin Bower.@pDale Carnegie.@pJames Champy.@pAlfred Chandler.@pW. Edwards Deming.@pPeter Drucker.@pLeif Edvinsson.@pHenri Fayol.@pMary Parker Follett.@pHenry Ford.@pHarold Geneen.@pSumantra Ghoshal.@pDaniel Goleman.@pGary Hamel.@pCharles Handy.@pBruce Henderson.@pFrederick Herzberg.@pGeert Hofstede.@pElliott Jaques.@pJoseph M. Juran.@pRosabeth Moss Kanter.@pPhilip Kotler.@pJohn Kotter.@pTed Levitt.@pKurt Lewin.@pNicolo Machiavelli.@pAbraham Maslow.@pKonosuke Matsushita.@pElton Mayo.@pDouglas McGregor.@pHenry Mintzberg.@pAkito Morita.@pJohn Naisbitt.@pKenichi Ohmae.@pDavid Packard.@pRichard Pascale.@pLaurence J. Peter.@pTom Peters.@pMichael Porter.@pEdgar H. Schein.@pPeter Senge.@pAlfred P. Sloan.@pSun-Tzu.@pFrederick W. Taylor.@pAlvin Toffler.@pRobert Townsend .@pFons Trompenaars.@pThomas Watson Jr.@pMax Weber.@pBibliography.@pAppendix.@pIndex.
|Capstone - WILEY||S||ISBN: 1841120758||PGS: 308||List: 29.95 YOUR PRICE: 28.45|
|Trajectory Management: Leading a Business Over Time - POD|
* moves away from the 'one true way' approach put forward by many business gurus
* argues that the search for best practice, best change management, etc. obscures real situations in business
* develops principles of right practice for the situation: business is continually evolving and its drivers have to evolve with it.
* provides a practical framework and enables diagnosis of where a business trajectory is, and how to sustain or switch trajectories.
"Adjusting corporate leadership to different business conditions is key in today's turbulent environment. The systematic review and development of this relationship in Trajectory Management is extremely valuable." Peter A. Wuffli, President of the Group Executive Board, UBS.
"In this book, Paul Strebel goes beyond universal best practice that is presumed to apply no matter what the context. He presents the right practice for managing a business trajectory and winning consistently over time." Egon P. Zehnder, Founder, Egon Zehnder International, Inc.
"Trajectory Management puts context in its rightful place: at the front, middle and end of business planning and execution. Paul Strebel offers a practical framework to simplify the complex and drive better competitive choices for busy decision makers." John Hofmeister, Director of Human Resources, Shell International B.V.
For more on how to use the book see: www.trajectorymanagement.com
CONTENTS: Preface.@pAcknowledgements.@pIntroduction.@pPART I: SUCCEEDING UNDER DIFFERING CONDITIONS.@p1. Which Governance Roles?@p2. Which Leadership Styles?@p3. Which Organizational Modes?@p4. Which Business Models?@pPART II: SHAPING A SUCCESSFUL TRAJECTORY.@p5. Assess the Present: Trajectory Diagnosis.@p6. Anticipate the Future: Competitive Scenarios.@p7. Close the Gap: Tomorrow's Trajectory.@p8. Sustaining Trajectory Drivers: The Right Management System.@p9. Switching Trajectory Drivers: The Right Change Path.@p10. Winning Repeatedly Over Time.@pNotes.@pBibliography.@pIndex.
|Wiley||H||ISBN: 0470862904||PGS: 224||List: 65.00 YOUR PRICE: 61.75|
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